One of our most used mottos at Abbey Research is “Clear communication is kind communication” (a quote from Brené Brown).
It is a guiding principle for how we work as a team – prioritizing honesty and transparency whenever possible. There are times where we can’t tell each other everything, and we know that. But clear communication means sharing what you can, when you can. It establishes a level of trust, so that when you can’t be fully transparent, it doesn’t create tension or conflict.
This phrase is also a core part of our teachings. We often remind our clients that no one is a mind reader. If you’re having an issue with a colleague, friend, or family member, chances are that one or both of you are operating on assumptions made, rather than questions asked.
We all do it. It’s all part of being human. It’s easy to operate based on our assumptions, than to do the extra work of asking questions or learning more. It can take practice to get in the habit of asking more questions, but it’s an essential part of clearer communication. Clear communication is a two way street. It requires you to be honest and transparent. It also requires you to seek that honesty and transparency from others.
Not only is clear communication kind, it’s also restorative.
It restores relationships, trust, and team cohesion. Whether you’re building a team from scratch, or bring an existing team back together, you have to start with clear communication. If people don’t know what to expect from you, or from others, they’re operating in the dark. Clear communication is the light you need to shine on any difficult situation.
Everybody communicates differently. What is your go to communication technique and why does it work for you? How do you handle communication differences in your office?
